Return Policy
At Navil Trendz, every product is thoroughly quality-checked before dispatch. If you receive a damaged or incorrect item, we will assist with a return or exchange under the following conditions:
Mandatory 360° Parcel Opening Video:
To process any return or exchange, you must provide a clear, continuous 360° opening video that:
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Shows the parcel from all angles before opening.
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Captures the entire unboxing process without cuts, pauses, or edits.
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Clearly displays the damage or incorrect product.
Eligible for Return/Exchange
We accept requests only if:
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The product is damaged upon delivery.
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An incorrect product was sent.
Not Eligible for Return/Exchange
We do not accept returns or exchanges for:
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Personal preference (e.g., change of mind, style, or color choice).
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Size or fit issues (for bangles — see note below).
Bangle Size Note: Kindly check your bangle size before placing the order. No returns or exchanges for size-related issues. Refer to our Size Chart.
How to Request a Return/Exchange
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Contact us via Email or WhatsApp within 24 hours of delivery with your 360° video and order details.
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Our team will review and verify your request.
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If approved, we will guide you through the return or exchange process.
We value transparency and fairness, ensuring a smooth experience for all our customers. All official queries regarding orders should be directed to naviltrendz@gmail.com or WhatsApp: 7530002591.
